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Sunday, November 23, 2008

Difference between Focusing on Problems and Focusing on Solutions


Case 1

When NASA began the launch of astronauts into space, they soon found out that the pens wouldn't work at zero gravity (ink won't flow down to the writing surface). So they acted on it immediately, developed a pen that worked at zero gravity, upside down, underwater, in practically any surface including crystal and in a temperature range from below freezing to over 300 degrees C. It did take them one decade and $12 million.
Now do you know what the Russians did...??
They used a pencil.

Case 2

One of the most memorable case studies on Japanese management was the case of the empty soapbox, which happened in one of Japan's biggest cosmetic companies. The company received a complaint that a consumer had bought a soapbox that was empty. Immediately the authorities isolated the problem to the assembly line, which transported all the packaged boxes of soap to the delivery department. For some reason, one soapbox went through the assembly line empty. Management asked its engineers to solve the problem to avoid such cases in the future. Post-haste, the engineers worked hard to devise an X-ray machine with high-resolution monitors manned by two people to watch all the soapboxes that passed through the line to make sure they were not empty. No doubt, they worked hard and they worked fast but though they spent a whooping amount to do so.
But when a rank-and-file employee in a small company was posed with the same problem, he did not get into complications of X-rays, etc., but instead came out with another solution. He bought a strong industrial electric fan and pointed it at the assembly line. He switched the fan on, and as each soapbox passed the fan, it simply blew the empty boxes out of the line.

Moral : Always look for simple solutions. All problems have very simple solution!

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