1.Complaints &suggestions can be registered at ' 81212 81212 ' by sending an SMS.
2.In response an automated acknowledgement with an unique ID will be sent to you as an SMS.
3.With the unique ID, passenger can know the status of the complaint by sending SMS-
4. Final reply will be sent through an SMS and will also be available on website www.scrailway.gov.in
This helps faster & greater participation of customers in Railway services.
All of you please utilise this facility and also forward this to all known.